At Orinth Travels, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our policy below for returns and refunds.
Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Certain items such as clearance or discounted products may not be eligible for return.
Non-Returnable Items
- Used, damaged, or altered products.
- Items not returned in original packaging.
- Perishable or personalized goods (if applicable).
Return Process
- To initiate a return, please contact us at [email protected] with your order details and reason for return.
- Once approved, we will provide instructions for returning the item.
- Customers are responsible for return shipping costs unless the return is due to an error on our part (wrong or defective item).
Refunds
- Refunds will be processed once the returned product is received and inspected.
- Please allow up to 7–14 business days for the refund to be processed.
Exchanges
- Exchanges may be available for defective or incorrect items. Please contact us at [email protected] to arrange an exchange.
Damaged or Defective Items
- If you receive a damaged or defective item, please notify us within 48 hours of delivery with supporting photos. We will arrange for a replacement or refund at no additional cost.
Contact Us
For any questions regarding our Returns & Refund Policy, please contact us at:
Email: [email protected]